Frequently Asked Questions

It depends on your needs and budget. Read the product descriptions carefully or compare technical specifications of the different models. Also, see our YouTube videos for each model: Delight, Flex and Classic Electric.

The main difference is the type of drivetrain:

• Delight has a mid-mounted motor with stronger torque, making it more suitable for uphill rides.
• Flex has the motor mounted in the rear wheel.

Design-wise, the models are quite similar. The front box is identical, as is the optional dog hatch. The battery placement differs:

• Delight has the battery under the rear seat bench.
• Flex has the battery mounted on the rear rack.

Delight comes without a rear rack, but it can be ordered as an extra option. Both models have integrated lighting powered by the bike's battery. Delight also features a dusk sensor that automatically turns on the bike lights when it gets dark.

Yes. At Cargobike Malmö and Cargobike Stockholm, you can visit showrooms for test rides. The possibility of test rides at dealers may vary. Dealers marked as "Test Center" always have at least one Cargobike available for test rides. Contact your dealer in advance to check if test bikes are available.

Yes, you can purchase a cargo bike directly in the store.

See our dealer map. Contact the dealer in advance to check if test bikes are available. Dealers marked as "Test Center" always have at least one Cargobike available for test rides.

Items in stock are shipped the next business day and are expected to arrive 1–2 business days later.

The delivery time for a cargo bike varies depending on the model and season. Cargobike strives to ship bikes within 1–5 business days after ordering. For more precise delivery information for a specific model, see the product page directly.

Cargo bikes are delivered assembled and ready for use. They are shipped with Schenker, which specializes in large shipments.

Once your order has been shipped, you will receive an email with tracking information. Using this information, you can follow your delivery in real-time via the carrier's website.

If you are not home at the time of delivery, the carrier will contact you to schedule a new delivery time. It's important to be available at the agreed time to ensure a smooth delivery.

Yes, during checkout, you can choose to pick up your bike at Cargobike in Malmö or Cargobike in Stockholm. You will be notified when your bike is ready for pickup.

Yes, but you usually cannot take your cargo bike home the same day; however, we can assist you in placing your order on-site.

You are welcome to our dealers throughout Europe. See the dealer map.

Spokes loosening or breaking on a cargo bike is not uncommon due to heavy loads. Regularly check the spokes; if they feel loose or the wheels make a ticking sound, it's time to tension the spokes. See our instructional video on how to tension the spokes yourself, or take your bike to a bike workshop for service.

Squeaky brakes are not uncommon on disc brake systems, especially in wet conditions. See our instructional videos for tips:

• Squeaky brakes
• Using Brake Silencer

It's important to have the correct brake pressure to safely stop your cargo bike. See our instructional video: Bengal brake system.

To adjust the brakes on a mechanical brake system, see our instructional video.

Brake pads are consumable items. Regularly check the wear surface. See our instructional video on how to replace brake pads.

If the electric assist doesn't activate as it should, the crank sensor may need adjustment. See our instructional videos:

• Delight model
• Other models

There are two types of batteries. See our instructional videos:

• Rear-mounted battery
• Battery in box